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Managing People

Why does everyone want to be a manager?

October 22, 2018 by Brian Goodman No Comments
Scaling the mountain - What kind of leader are you?
READING TIME: 6 MIN

Q: Why does everyone want to be a manager?

A:

Who is everyone?

Not everyone wants to be a manager.
Not everyone wants to be a manager. Some people find themselves in the role accidentally or reluctantly – someone else positioned them as leaders. Others became managers out of aspiration, but later realize the lack of interest or alignment in the role and then struggle to secede the position. Being a manager means being a leader and getting the opportunity lets you assess if it’s the best use of you.

People often say they are driven by power, money, fame or prestige. Notably absent is happiness, productivity and impact!
So, if not everyone wants to be a manager, why does it feel like sometimes everyone you know wants to become one. That has more to do with what seems to drive most people, often a combination of power, money, fame or prestige. To be clear, we are not taking a position on if these are the right things to be driven by. Notice for example happiness, productivity or impact are not listed. That said, of power, money, fame or prestige are presented in the discussion when considering professional motivation and used here to at least address common (mis)beliefs.

Aspiring to be a manager

Power

“…I can tell others what to do.”
In a recent Harvard Business Review article, Bill Taylor cited the responses of an MIT Sloan School of Management class asked what it meant to be promoted to manager. The response? “They said without hesitation, ‘It means I can now tell others what to do.’” Taylor’s article is interesting in of itself, but as we reviewed the question for this week, that quote stood out. At a minimum we can see that for some people, becoming a manager has to do with the power of directing the work of others.

Money

Managers typically make more money. Why? They are responsible for the success (and failures) of others and their scope encompasses the scopes of the individuals they lead. Added compensation is simply recognizing the change in contribution.

Fame & Prestige

Not all promotions are based on merit, so titles are not always qualitative.
Becoming a manager can be a gateway to becoming an executive. Most executives have management responsibilities and while rank does not always correlate with effective leadership there is a belief that to have made it to that level, you must be accomplished. The challenge with most promotions is that they may or may not be merit based. While that may seem counter intuitive, there are lots of reasons people get promoted and being an awesome leader is not always a requirement. Here in lies the other two motivating factors, fame and prestige.

Fame

Fame is the recognition of being known for the achievement of the title. It is not uncommon to hear reverence to a certain rank in a company. In banks it is having the title of Managing Director. It doesn’t matter that you might have a chain of managing directors before finding the head of the bank, they all share the title and the rank is significant in that ecosystem. In other workplaces it might be a Senior Vice President title, where it distinguishes the senior most leadership running the company. Either way, some people like being known in their circles as having “made it.”

Prestige

Prestige on the other hand is all about the admiration for the merit of the position. This distinguishes from the ambiguity often found in manager promotions where it is not always clear what the basis of the promotion is, and instead it speaks to the required evidence of past success. Prestige is often brought to the title vs. inherently residing in the role. It may be difficult to become CEO, so even if you do not know the individual in the role, you know its hard to achieve. As a manager, you must merit the admiration to achieve prestige.  

None of those qualities motivates you?

Happiness doesn’t come from a title.
The promotion to manager is about embracing the responsibility of a challenging dynamic and scope. Often you keep the responsibilities that positioned you as an SME (subject matter expert) and add the new goals of leading and developing a team—working through others. Most importantly, becoming a manager is taking on the responsibility for a part of the business. Until that moment, you are contributing but not fully responsible. As you enter and progress through management roles your closeness to business increases. With the added scope and success, you benefit with additional rewards… power, money, fame or prestige. What won’t be answered by finding yourself with a fancy title is happiness.

Become a manager because you want the leadership experience and stay one because you are uniquely capable in the role.
Happiness as it relates to work comes with your ability to succeed with work you are passionate about. While not everyone believes in or works from a source of passion, it impacts fulfillment. If your work is not making you happy, make sure something else is. Ideally, align your work with what you love because suddenly all you are doing is living.

People want to be managers for a variety of reasons, chief among them is the thought that the grass is greener in a position of power. If they find out its not, then it is often thought that at least being in charge of others over less or equally green grass is a better position to be in. These are all misguided ideas.

  • First, you can be a leader without being a manager. However, not having management experience will make it harder to successfully deliver in executive ranks. That is okay, because those roles are not for everyone.
  • Second, become a manager because you want the leadership experience and stay one because you are uniquely capable in the role.

Three tools for all leaders

READ
The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded

by Michael D. Watkins

READ
The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life

by Mark Manson

READ
The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results

by Gary Keller and
Jay Papasan

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Activity, Development

How do I create a meaningful development plan?

October 16, 2018 by Brian Goodman No Comments
Growth is like seed germination
READING TIME: 6 MIN

Q: How do I create a meaningful development plan?

A:

What a joke

Development plan conversations often coincide with some chuckling. These are right up there with documenting business commitments. The laughter reflects the discomfort that these plans are supposed to be taken seriously, however the employee, manager or company see it as form not function. If you are serious about building awesome teams or simply meeting your aspirations, then this is no laughing matter.

If you search for development plans you are sure to find the templates that were presented to me at many training sessions. They tend to focus on current business needs, skill self-assessments and activities that create opportunity to grow. The challenge with these is that they don’t effectively address the employee’s aspiration and because of this feel arbitrary.

6 steps to creating a kick-*ss development plan

Great leaders craft development plans that are rich engaging experiences. Here are the six aspects for creating killer development plans for the people you lead or for yourself.

Creating a Kick Ass Development Plan - High Level Flow
Creating a Kick-*ss Development Plan - High Level Flow
1. Who is this person and to what do they aspire to?

These goals should be the things they would do because they are passionate about them. Any extra effort would be welcomed as a pleasure. Consider the professional connectivity that exists today and which relationships are desired moving forward. Write down these goals even if they seem longer term areas of focus. These are the anchors for what comes next.

Progress comes from ensuring that the goals we set are intrinsically motivating.

2. Identify significant and reasonable first steps towards those longer-term goals.

It is often easier to begin by capturing realistic milestones and then stretching them to challenge. Everyone is typically managing expectations and workload in these conversations. Progress comes from ensuring that the goals we set are intrinsically motivating. If they are too easy, they won’t be as engaging or rewarding. Sometimes too easy also never gets done.

 
3. Assess if the current employee context (i.e. domain, role, skill, exposure, network) offers enough scope to support the kinds of development activities required.

Often this is where managers and employees are discouraged. The employee’s aspirations might not fit neatly in their current situation, which is a great sign.

Grow beyond the current context

Development should include growing beyond their current context. Whether it is formally or informally, employees need to expect that their scope will increase to match their goals.

4. Have the employee propose the plan and measures of success.

This creates ownership, sets up where they are with self-assessment, seriousness and conviction without making it an overt social engagement. Self-assessments in the light of others are often inaccurate because of social dynamics. Allowing the employee to propose the goals allows them to reveal their current thinking and then invites you to shape as needed.

if you are hyper-focused on your  Company’s development, then you are missing out on your own

5. Given a set of employee led goals and planning, consider what can be done external to the organization.

This is missed by 99% of professionals. The modern workforce needs portability and if you are hyper-focused on your  Company’s development, then you are missing out on your own. Encourage employees to consider how they engage the world with their work. Examples include: presenting at conferences, engaging professional organizations and authoring. For some industries, these activities are challenging, but it’s worth pursuing nonetheless

6. Map the development activities to business commitments.

Managers often miss this key step which makes professional development an “above and beyond” effort. By aligning the development activities to business commitments, the employee’s business goals reinforce their professional development.

Business goals should reinforce professional development

Now, this might take some imagination on your part. The business commitments are already defined. Consider expanding them to include a broader scope to hold these goals. Ideally, align the professional goals with core activities, however there will be a need to expand scope to accommodate eager employees and it is worth doing. In this case, work to expand the scope of an existing core commitment or simply create a new commitment that aligns with your scope as a leader.

Your organization can’t be the limitation to growing your people

If you work in an organization where you are not allowed to formally change commitments, then make it informal. The governance of an organization can’t be the limitation to growing your people or it will be detrimental to high-performance.

Box this activity

There are two more points that should help time box this activity. Remember, this advice is intended to be practical, and there is only so much room to get specific around the vaguer points.

  • First, focus on the top three aspirations and expect to make progress in order of importance and practicality. Some employees have many objectives. Part of making progress is deciding which matter to them most and which align best with the context you know you can create.

  • Second, scope the first activity to fit inside of business deliverable timelines and no more than the company review cycles. This will ensure that you are assessing business and professional accomplishments at the same time, which makes for productive natural employee conversations.

Recap in 1, 2, 3

The hard part of managing to aspirations is that they often do not align neatly to current business or time frames. The trick is to:

  1. Tackle the tangible moves in the right direction.
  2. Engage employees in owning the scope, plan and success (what does it look like).
  3. Ensure the employee is working on stretch goals that you can align with the business.

Download the cheat sheet for quick reference for development discussions

The job of the leader and manager is to meet the employee where they are and help them understand which goals are most actionable and then reduce the amount of overhead it takes to enable them to execute. The paper work is on the employee, but the context is created by the manager. 

Great leaders find creative ways to develop even the most accomplished professionals. As this approach becomes second nature, it also becomes a learned behavior making it easier for employees to communicate, plan and execute without heavy lifting or uncomfortable laughter.

Three tools for all leaders

DOWNLOAD
Creating a Kick Ass Development Plan
Creating a Kick-*ss Development Plan
Cheat Sheet
READ
Emotional Intelligence 2.0

by Travis Bradberry &
Jean Greaves

READ
I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships
by Michael S. Sorensen

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Basics, Communication

How do I get better at delegating effectively?

October 9, 2018 by Brian Goodman No Comments
Climbing up the stairs together through delegation
READING TIME: 4 MIN

Q: How do I get better at delegating effectively?

A:

Delegation is about developing trust within an organization so that the responsibilities and commitments of the team are shared.
Delegation is about developing trust within an organization so that the responsibilities and commitments of the team are shared. Most people think of delegation as task dispatching, almost like a project manager might do with a list of activities on a project plan. While this is a form of delegation, it introduces overhead and as a result is incredibly slow. On the other side of the spectrum the ultimate delegation outcome is stewardship wherein complete trust is committed to an individual or team—responsibility, design, planning and decision-making power are driven as low in the organization as possible creating autonomy. In a stewardship, the up-line leader is at the service of the delegate. If you are familiar with Stephen Covey you will see his influence here.

Five ingredients to successfully delegate

 

1. Clarity of purpose

Get clear and then help someone else stay clear.
Knowing the objective or result creates clarity of purpose for someone taking on additional responsibility. Even if that clarity means there is no clarity, there should be no ambiguity for what the desired result should be. Get clear and then help someone else stay clear.

2. Collaborate as equals and let the delegate lead

Once there is clarity of purpose engage the delegate in designing the approach and establishing the plan. Sharing this responsibility builds confidence in the delegate and establishes ownership. Allowing the delegate to lead the collaboration results in an execution plan they are committing first to themselves and then to you.

3. Calibrate current level of trust

Calibration creates comfort.
Just because the ideal is stewardship doesn’t mean the trust exists to comfortably begin there. As a leader, you need to assess how individuals work, establishing a baseline. Calibration creates comfort.

How to calibrate

Delegate a desired outcome and witness their response. If they are asking for very specific execution orders they are likely use to micromanagement. If they engage you with clarifying questions, can verbally structure next steps and checkpoint to ensure alignment, then you have someone that will quickly become a steward. 

Calibrating is important since people need the opportunity to grow without feeling inadequate. Once you have delegated the objective you must let it play out even if it results in missed expectations.

Managing expectations

To manage the impact of missing expectations, start off small and short. Try an create proof points that allow both you and the delegate to assess the efficacy. It is so much easier to explain the issues when the delegate sees them for themselves.

Remember, delegation is about creating trust within an organization, so assess your decisions based on that objective.

4. Create stewards

Your goal is to create as many steward relationships as possible. This takes time even with senior or high-performance teams. Part of what can make this slow is the speed at which new relationships develop. If you are new to the team then you may be introducing significant culture change if prior leadership operated differently. Allow for people to adjust to a different way of doing and demonstrate good will by not prejudging or hording work.

be replaceable and nothing but good can come of it
Often, leaders find themselves feeling possessive of specific work. Set the objective to be replaceable and nothing but good can come of it. If your only value was a specific piece of work then you have a different problem.

5. Coach for the highest quality communication

Delegation requires a variety of checkpoints from frequent (micromanaged) to regular and scheduled (stewardship). Many organizations are dysfunctional when it comes to communicating. This appears in part to be because people are simply repeating what has always been done instead of understanding what is most useful and tailoring to that objective. Yet other organizations are “wild wild west” allowing for anything and everything to pass for communication.

Taking pride in the quality of work is contagious and creates unmatched loyalty, conviction and clarity.
Your way does not need to be the only way. If your organization is not yet delivering a consistent quality of work product, take pride in and coach a better iteration. If anyone diminishes the work product as “busy work,” then they do not fully understand and respect the energy required to effectively communicate. Taking pride in the quality of work is contagious and creates unmatched loyalty, conviction and clarity. By coaching what great work looks like, everyone level-ups their communication.

Next steps: Actions that change everything

  • Get hardcore on clarity. Leaders that are able to effectively capture clarity in purpose, strategy and plan are the only ones that get things that matter done. When faced with ambiguity, either push for clarity, or create it.

  • Identify someone that could be your next steward and practice. Not sure who this might be? Begin by calibrating.
  • Critically review what your current work products say about you, your team and the work you do. Ask a colleague for constructive feedback. Not sure who you ask? Pick the person most critical of the work, people or company. This is an uncomfortable activity, the last thing you want is to ask for feedback from fans that are eager to applaud.

Three tools for all leaders

READ

Developing the Leaders Around You
by John C. Maxwell

READ

To Be a Great Leader, You Have to Learn How to Delegate Well
by Jesse Sostrin

READ

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
by Stephen R. Covey

We use affiliate links on this site. We make a bit of money when you click on those links. It costs you nothing and helps us spread the word.

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Basics

What is a reluctant leader?

October 1, 2018 by Brian Goodman 1 Comment
Reluctant leader seeing their reflection
READING TIME: 5 MIN

Q: What is a reluctant leader?

A:

We have a leadership problem. It is easy to write that, because I know you have run into at least one leader or manager that you didn’t like. One of the things that gets drummed into you from all the books and classes is that all the good and bad in an organization is a result of the leadership. What is always amazing is how many ineffective leaders exist and worse yet, that they are tolerated. 

all the good and bad in an organization is a result of the leadership

The reluctant leader

Let me introduce to you the reluctant leader. This is the person who is passionate about what the organization is doing and what he or she can do to achieve more. People seek them out because of their experience and expertise and because they are part of the team are easily approachable. There is a level of humility that comes from a genuine desire to serve the greater good and that conscience is a critical part of what makes the reluctant leader a potentially great leader.

Why are they reluctant?

Reluctant leaders do not identify themselves as leaders and certainly not managers. They are deliberately choosing to forgo a power position because they are happy with the way things are. We all have had experiences with bad leaders and reluctant ones don’t want to become one of those! Reluctant leaders have many of the qualities, readily established relationships and subject matter expertise that set them up for success. If only they saw themselves as others do.

Reluctant leaders are hesitant because they have yet to recognize that what they have to offer is actually better…
Reluctant leaders are hesitant because they have yet to recognize that what they have to offer is actually better than the alternatives. With the right support, they can transition to a leadership role with authority and make a huge difference to all the people and things about which they already care.

What makes reluctant leaders different?

It is not uncommon the hear people talk about “natural born leaders” as if leadership is not a skill, even though it is! Reluctant leaders need to be shown how they are already a leader in the organization and that a formal role does not have to significantly change all the great things they are doing. Certainly, there are new things they will need to do and fulfilling that responsibility, while potentially challenging is actually executed with more humanity than overly eager leaders. The reason some of the “HR” type tasks are seemingly more difficult to a reluctant leader is because they are highly motivated by their conscience; the team has always come first; they have deep relationships with their people. This is not to say that eager leaders don’t have these things, it is more that these conditions are generally more common for reluctant leaders.

An example of how reluctant leaders often find themselves conflicted
Jan is a recent reluctant leader of a high performing team. She knows all of her team members well and thinks highly of them. They have been in the trenches together and she supports them eagerly. After all, this is one of the reasons Jan decided a management role would be okay.

Jan’s manager gives her the news that the company is going through a resource action and people would need to be selected to be laid off. Jan starts by speaking truth to power and making the case that none of her people are under-performing, performing redundant tasks or in a job family that is no longer valued. Jan’s manager repeats the directive. Jan is left to identify and then communicate that this person, someone she considers a friend, has only weeks left to their employment.

Jan is conflicted because she is compelled to execute on behalf of the company against her better judgment and so, while she would rather not, she understands this is part of running a business.

Motivated by conscience, people and passion

Reluctant leaders are often identified by their position within the group and are selected to fill vacancies where a different motivation would be a less optimal choice. Leadership teams have additional homework to coach reluctant leaders through new and challenging experiences. Left to their own devices, reluctant leaders would step down from the formal organization, remember they didn’t choose it, it was chosen for them.

Next steps: Actions that change everything

  1. If you are a manager of a reluctant leader, listen and acknowledge their concerns so that those topics can become open for ongoing discussion. Find ways to meet them where they are and how they are experiencing their work and roles. Remember those new management conversations are going to be difficult. Don’t dump the hard work on them. Instead, share in the challenge and help them execute confidently.
  2. If you are a reluctant leader, seek out the support you need to be effective. Ideally, seek out your manager. In the absence of formal support, seek out blogs, podcasts and videos that can help. There isn’t a universal recipe on leadership. The whole point is to develop the leader you are.
  3. Identify your up-and-coming leaders early. Leaders that have been coached into a management role often find greater success than ones that get opportunistically promoted without the time to think about what it means.

Three tools for all leaders

WATCH

Leadership Guide for the Reluctant Leader
David Neal at NDC

READ

Leaders Eat Last: Why Some Teams Pull Together and Others Don’t
by Simon Sinek

WATCH

How to Be a Linchpin
Seth Godin on Impact Theory

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Basics

Can I still be a leader if I don’t want to go into management?

September 10, 2018 by Brian Goodman 1 Comment
Management vs leaders on scales
READING TIME: 2 MIN

Q: Can I still be a leader if I don’t go into management?

A:

The simple answer is yes.

The challenge with this question is that we don’t know what being a leader means to you. And, yes, it matters!

What does being a leader mean to you?

There is a difference between being a leader and a manager, which is often at the root of this question. Organizations have structure and the larger they get the more they seem to have. Often people demonstrating leadership are offered management positions and this creates the impression that strong leaders end up managing people. In its own way, the organization is simply optimizing the effectiveness of those leaders, giving them people oversight to align the execution with the vision.

Leading without a formal team

There are two key aspects for leading without a formal team: influence and scope. Influence is the ability for the leader to move others with their vision. Scope is the breadth of their vision and in turn the number of people influenced. Managers enjoy “built in” scope and influence of their team, and leading managers broaden that scope just like non-managing leaders. The more senior the role, the more you find the need to be a manager.

Do I have to be a manager?

If you want to be an executive, you really can’t avoid management. If you are having trouble influencing or setting scope, then becoming a manager could answer those two questions. If you are an individual contributor, a senior leader without a team, but followed by like minds take stock in your current scope of influence and consider the scope you aspire to – either way, you are leading without being a manager.

So, a next logical question is, what does a leader that does not manage people directly look like? What behaviors make the stand out?

Three tools for all leaders

READ

The Power of Habit: Why We Do What We Do in Life and Business
by Charles Duhigg

USE

Leuchtturm1917
Medium Size
Hardcover A5 Notebook

Dotted Pages
The best journal made

READ

Getting Things Done: The Art of Stress-Free Productivity
by David Allen

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Basics

What is the difference between a leader and a manager?

September 3, 2018 by Brian Goodman 1 Comment
Managers represent the organizational structure, while leaders transcend the organization.
READING TIME: 3 MIN

Q: What is the difference between a leader and a manager

A:

Leaders

Leaders influence people by creating and communicating a compelling vision contrasting how it is with how it could be. Some leaders do this without “power” which is to say they do not have people working for them directly like a manager. Instead, leaders need to influence people into believing a shared vision of what could be and then help point the direction on how to realize it.

Managers

Managers are a special kind of leader. Managers are often seen as an extension of human resources and this is a limiting view. Managers should be leaders first and HR process second.

Why the confusion

Articles like this one in Forbes does a disservice to leaders and managers as it perpetuates stereotypes that they exist on a continuum. Even the Harvard Business Review published similar content, mostly I presume because they are advocating that you ought to aspire to be a leader, as if the c-suite isn’t filled with leaders that are also managers? If you Google leadership vs. manager, you will find more of this kind of polarization. The takeaway should be that it is possible to be a manager and not be a leader and we can point at those examples and fault them, while leaders are always great, which is obviously not true.

What we can agree on is that anyone can be a leader and develop their leadership capabilities. Managers should be leaders, or it is a missed opportunity for everyone involved—the leader, their people, their peers, their management team. You see, managers get the privilege of representing the Company to their people, particularly first line managers. That face of the Company makes more difference to that individual than the CEO will ever. The responsibility is actually considerable in this light. When a manager leads their team, the HR aspects greatly simplify, because you are never making people do work, you are not punching the clock, checking the lists or processing email and meetings.

Actions that change everything

 

If you are a leader

  • Don’t shy away from management because pop culture paints it as something different
  • Find managers that are leading and amplify their contribution
  • Find managers that are not leading and coach them differently—things won’t change and one of the best things leaders do is multiply and grow people

If you are a manager

  • Make sure you are leading first and HR processing second
  • When you find yourself HR processing, consider how to execute from a leadership mindset—nothing has to be cold and robotic, even if lawyers disagree
  • Find managers that are not leading and coach them differently—leaders without people can coach, but managers coaching managers is incredibly powerful

Three great books for all leaders

READ

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
by Stephen R. Covey

READ

Start with Why: How Great Leaders Inspire Everyone to Take Action
by Simon Sinek

READ

To Sell Is Human: The Surprising Truth About Moving Others
by Daniel H. Pink

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